Jun 22, 20181 min
APPLICATIONS CLOSE 12PM 28th JUNE 2018
DEPARTMENT OF INDUSTRY, INNOVATION AND SCIENCE
BASELINE CLEARANCE
CANBERRA LOCATION
COMMENCE 2 JULY 2018 - CONTRACT TO 31 DECEMBER 2018
Service Desk Analysts work in a customer service focused team environment providing level one help desk support to customers of the Department's Information and Communications Technology (ICT).
It is preferable that candidates have a high level of experience in similar roles and demonstrate key capabilities, skills and attributes outlined below:
Demonstrated experience in the provision of level one service desk support including delivering quality customer service to users of information and Communications Technology (ICT). Answer telephone, e-mail and portal enquiries to provide assistance to staff whilst adhering to the agreed standards of service;
Experience or demonstrated capability in supporting Microsoft Office applications; Windows Operating System, Microsoft Active Directory;
Cisco, Video Conferencing, and Remote Access technology including citrix.
Good capacity to: communicate; research; provide accurate and relevant information and advice; organise work; and think through problems.
Work within a rostered environment providing coverage from 8.00am to 6pm.