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Updated: Mar 18, 2020


  • Canberra Location

  • 6 Month Contract (plus 1 x 6 month extension option)

  • Applications Close 6PM Monday 30th September 2019

  • Baseline Clearance Required



This role of Business Analyst will be tasked with helping improve AMSA's online digital presence. The BA will work with Operational areas, developers and PM's to improve AMSA's online Intelledox forms and its integration with AMSA client, vessel and incident management systems.

This role’s tasks will include, but are not limited to:

  • Meet with stakeholders in operational areas to determine business outcomes

  • Write high level/detailed business requirements, process guides, user stories

  • Document business processes and their alignment to the technology workflow (e.g. Intelledox forms into Dynamics CRM)

  • Identify areas for process & form improvement

  • Provide SME feedback & support to stakeholders (IT Testers, UA Testers) during test phases

Selection Criteria

Essential Criteria

  • Experience in developing and delivering digital transformation strategies with a customer-centric focus

  • Experience with enterprise forms solutions and how they integrate into business processes from a user perspective

  • Qualification in Information Technology or equivalent experience in a BA position

  • Well-developed communication skills (written & verbal)

  • Ability to work effectively as part of a team

Desirable criteria:

  • Experience in the use of Azure DevOps

  • Technical background in software development and programming to understand technical tasks

  • Experience in interpreting user feedback to document business process problems

  • Ability to rationalise change requests into business requirements

  • Experience in forms analysis with Dynamics CRM and Intelledox


Please send us:

  • Your most recent CV, written in third person (4 pages max);

  • A response to each of the Selection Criteria (500 words max per criterion); and

  • Contact details for two referees (we will only contact them if you’re interviewed)

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