Updated: Mar 18, 2020

  • Junior Level Government Role

  • Must be an Australian Citizen

  • Murray-Darling Basin Authority (ACT)

  • Contract to 30 June 2020 PLUS 2 x 6 month extension options


  • Record and manage Help Desk requests and tasks with minimal supervision, communicating with clients at all levels, located in Canberra and in regional and remote locations.

  • Deliver Helpdesk support, including fault investigation, resolution and documentation.

  • Respond to enquiries, covering both hardware and software. This may include after-hours support and travel as operational requirements demand.

  • Desktop support in a Microsoft Enterprise environment, including building, maintaining and deploying computer assets.

  • IOS knowledge and support, including activations, deployments and wipe.

  • Conduct workstation relocations.

  • Assist with audio visual and video conferencing systems as directed.

  • Identify and request purchasing and procurement activities as needed.

Essential Criteria

  • Demonstrate strong customer service focus with the ability to empathise and prioritise customer’s needs.

  • Demonstrate an ability to work well with a team.

  • Strong communication skills.

  • Ability to learn quickly and a desire to stay up to date with current technologies.

Desirable Criteria

  • IT Certification IV or equivalent.

  • Demonstrated Ability to resolve technical problems quickly and clearly to a customer via hands-on approach or remotely if required.

  • ITIL foundations certificate or relevant exposure.

How Do I Apply ?

Send Us All of the Following by 6pm Thursday 17 January 2020:

  1. Your CV, written in third person, maximum 4 pages

  2. Your response to the selection criteria, maximum 500 words per criterion, written in third person (although we would be super happy with 200 awesome words per criterion)

Upon reaching the short list we will contact you with further details:) GOOD LUCK !!

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