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ENTRY LEVEL: SERVICE DESK ANALYST

Updated: Mar 18


  • Junior Level Government Role

  • Must be an Australian Citizen

  • Murray-Darling Basin Authority (ACT)

  • Contract to 30 June 2020 PLUS 2 x 6 month extension options


OVERVIEW

  • Record and manage Help Desk requests and tasks with minimal supervision, communicating with clients at all levels, located in Canberra and in regional and remote locations.

  • Deliver Helpdesk support, including fault investigation, resolution and documentation.

  • Respond to enquiries, covering both hardware and software. This may include after-hours support and travel as operational requirements demand.

  • Desktop support in a Microsoft Enterprise environment, including building, maintaining and deploying computer assets.

  • IOS knowledge and support, including activations, deployments and wipe.

  • Conduct workstation relocations.

  • Assist with audio visual and video conferencing systems as directed.

  • Identify and request purchasing and procurement activities as needed.


Essential Criteria

  • Demonstrate strong customer service focus with the ability to empathise and prioritise customer’s needs.

  • Demonstrate an ability to work well with a team.

  • Strong communication skills.

  • Ability to learn quickly and a desire to stay up to date with current technologies.


Desirable Criteria

  • IT Certification IV or equivalent.

  • Demonstrated Ability to resolve technical problems quickly and clearly to a customer via hands-on approach or remotely if required.

  • ITIL foundations certificate or relevant exposure.


How Do I Apply ?

Send Us All of the Following by 6pm Thursday 17 January 2020:

  1. Your CV, written in third person, maximum 4 pages

  2. Your response to the selection criteria, maximum 500 words per criterion, written in third person (although we would be super happy with 200 awesome words per criterion)

contact@inspiredcorp.com.au


Upon reaching the short list we will contact you with further details:) GOOD LUCK !!


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