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Updated: Mar 2, 2022

IT Help Desk Analyst | Canberra | Initital 12 month Contract | Extension options to 30 June 2023 Clearance NV1 Minimum

The Role...

  • The Service Desk Analyst provides first and limited second level IT support

  • The role is the first point of contact for all IT systems, via phone, email, onsite-support, including video conferencing and training and as directed.

  • The role is based in Canberra and may require interstate travel.

  • You will work as part of a local and geographically dispersed team and share a reporting line.

  • You must possess strong client service and technical skills, and apply sound initiative

  • You must have a proven understanding of ITIL and IT Service Desk & Onsite best practice.

Essential Skills...

  1. Strong experience in the provision of desktop/network support services with the ability to handle an interrupt driven environment meeting deadlines whilst managing day to day requests.

  2. Demonstrated experience in providing onsite support and working within a Service/Help Desk environment.

  3. Experience and knowledge in a broad range of technical skills including; Microsoft Active Directory and Exchange, Citrix, Windows 10, Microsoft Office, VPN, Mobility Devices including tablets, Next G, Telephony, and Video Conferencing.

  4. A strong client service focus, delivery of quality customer service, communication and negotiation skills, both verbal and written.

  5. Demonstrated initiative and capacity to be self-directed in combination with working in a geographically spread team and working with staff who reside interstate.

  6. (DESIRABLE) Experience and knowledge with ICT technology, software and applications including the associated protective security policies and standards.

Send us your CV to kick start your application !

We will then contact you if you reach our shortlist:)

Good Luck !

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