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level 1 - service desk analyst



  • APPLICATIONS CLOSE 12PM 28th JUNE 2018

  • DEPARTMENT OF INDUSTRY, INNOVATION AND SCIENCE

  • BASELINE CLEARANCE

  • CANBERRA LOCATION

  • COMMENCE 2 JULY 2018 - CONTRACT TO 31 DECEMBER 2018

Position Description


Service Desk Analysts work in a customer service focused team environment providing level one help desk support to customers of the Department's Information and Communications Technology (ICT).


It is preferable that candidates have a high level of experience in similar roles and demonstrate key capabilities, skills and attributes outlined below:


  • Demonstrated experience in the provision of level one service desk support including delivering quality customer service to users of information and Communications Technology (ICT). Answer telephone, e-mail and portal enquiries to provide assistance to staff whilst adhering to the agreed standards of service;

  • Experience or demonstrated capability in supporting Microsoft Office applications; Windows Operating System, Microsoft Active Directory;

  • Cisco, Video Conferencing, and Remote Access technology including citrix.

  • Good capacity to: communicate; research; provide accurate and relevant information and advice; organise work; and think through problems.

  • Work within a rostered environment providing coverage from 8.00am to 6pm.


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