APPLICATIONS CLOSE 12PM, MONDAY 25TH FEBRUARY 2019
DEPARTMENT OF INDUSTRY, CANBERRA
BASELINE SECURITY CLEARANCE REQUIRED
COMMENCING 18 MARCH 2019 (6 months plus option for extension)
Service Desk Analysts work in a customer service focused team environment providing Level One help desk support to customers of the Department's Information and
Communications Technology (ICT).
It is preferable that candidates have a high level of experience in similar roles and demonstrate key capabilities, skills and attributes outlined below:
Demonstrated experience in the provision of level one service desk support including delivering quality customer service to users of information and Communications Technology (ICT). Answer telephone, e-mail and portal enquiries to provide assistance to staff whilst adhering to the agreed standards of service.
Experience or demonstrated capability in supporting Microsoft Office applications; Windows Operating System, Microsoft Active Directory; Cisco, Video Conferencing, and Remote Access technology including citrix.
Good capacity to: communicate; research; provide accurate and relevant information and advice; organise work; and think through problems.
Work within an environment providing coverage from 8am to 6pm (part-time hours within this window will be supported.)
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