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SERVICE DESK ANALYST

Updated: Oct 8, 2018


  • ONGOING NEED - PLEASE REGISTER YOUR INTEREST FOR FUTURE OPPORTUNITIES

  • BASELINE SECURITY CLEARANCE

  • CANBERRA LOCATION

  • DEPARTMENT OF INDUSTRY, INNOVATION & SCIENCE


Job Description


The Main Functions of the Position will include but are not limited to:

  • Level 1 Service Desk Analyst in the ICT Operation and Security Branch;

  • Our Service Desk Analysts work in a customer service focused team environment providing level one help desk support to customers of the Department's Information and Communications Technology (ICT).


ESSENTIAL CRITERIA


It is preferable that candidates have a high level of experience in similar roles and demonstrate key capabilities, skills and attributes outlined below:

  • Demonstrated experience in the provision of level one service desk support including delivering quality customer service to users of information and Communications Technology (ICT). Answer telephone, e-mail and portal enquiries to provide assistance to staff whilst adhering to the agreed standards of service;

  • Experience or demonstrated capability in supporting Microsoft Office applications; Windows Operating System.

  • Microsoft Active Directory; Cisco, Video Conferencing, and Remote Access technology including citrix.

  • Good capacity to: communicate; research; provide accurate and relevant information and advice; organise work; and think through problems.

  • Work within a rostered environment providing coverage from 8am to 6pm.


SEND US YOUR CV TODAY!

WE WOULD LOVE TO HEAR FROM YOU!

JOBS@INSPIREDCORP.COM.AU

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