ONGOING NEED - PLEASE REGISTER YOUR INTEREST FOR FUTURE OPPORTUNITIES
BASELINE SECURITY CLEARANCE
DEPARTMENT OF INDUSTRY, INNOVATION & SCIENCE
The Main Functions of the Position will include but are not limited to:
Level 1 Service Desk Analyst in the ICT Operation and Security Branch;
Our Service Desk Analysts work in a customer service focused team environment providing level one help desk support to customers of the Department's Information and Communications Technology (ICT).
It is preferable that candidates have a high level of experience in similar roles and demonstrate key capabilities, skills and attributes outlined below:
Demonstrated experience in the provision of level one service desk support including delivering quality customer service to users of information and Communications Technology (ICT). Answer telephone, e-mail and portal enquiries to provide assistance to staff whilst adhering to the agreed standards of service;
Experience or demonstrated capability in supporting Microsoft Office applications; Windows Operating System.
Microsoft Active Directory; Cisco, Video Conferencing, and Remote Access technology including citrix.
Good capacity to: communicate; research; provide accurate and relevant information and advice; organise work; and think through problems.
Work within a rostered environment providing coverage from 8am to 6pm.
SEND US YOUR CV TODAY!
WE WOULD LOVE TO HEAR FROM YOU!