Feb 19, 20191 min
APPLICATIONS CLOSE 12PM, MONDAY 25TH FEBRUARY 2019
DEPARTMENT OF INDUSTRY, CANBERRA
MULTIPLE POSITIONS
BASELINE SECURITY CLEARANCE REQUIRED
COMMENCING 18 MARCH 2019 (6 months plus option for extension)
Service Desk Analysts work in a customer service focused team environment providing Level One help desk support to customers of the Department's Information and
Communications Technology (ICT).
It is preferable that candidates have a high level of experience in similar roles and demonstrate key capabilities, skills and attributes outlined below:
Demonstrated experience in the provision of level one service desk support including delivering quality customer service to users of information and Communications Technology (ICT). Answer telephone, e-mail and portal enquiries to provide assistance to staff whilst adhering to the agreed standards of service.
Experience or demonstrated capability in supporting Microsoft Office applications; Windows Operating System, Microsoft Active Directory; Cisco, Video Conferencing, and Remote Access technology including citrix.
Good capacity to: communicate; research; provide accurate and relevant information and advice; organise work; and think through problems.
Work within an environment providing coverage from 8am to 6pm (part-time hours within this window will be supported.)